Legal
Privacy Policy
How DELMORIVA collects and uses personal data, and your rights.
This policy explains how DELMORIVA uses your personal data when you visit delmoriva.shop, place an order or contact us.
Who is responsible
The data controller is DELMORIVA, 36 Green Rock Lane, Walsall, WS3 1NG, United Kingdom, support@delmoriva.shop, +44 7857 721530.
What we collect and why
| Data | Purpose | Legal basis |
|---|---|---|
| Name, delivery and billing address, email, phone (optional), order details | Processing, delivering and supporting your order; order emails; returns and refunds | Performance of a contract |
| Payment details | Taking payment and refunds. Card details go directly to our payment provider; we never see or store full card numbers. | Performance of a contract |
| Account details (if you create an account): email, password (stored encrypted), saved addresses, order history | Letting you sign in and see your orders | Performance of a contract |
| Messages, withdrawal requests and what you tell us in them | Answering you, handling cancellations and complaints | Contract; legal obligation; legitimate interests |
| Technical data: IP address, browser, device, pages requested | Running the site securely, preventing fraud and abuse, working out your delivery country to show the right currency | Legitimate interests |
| Order and payment records | Accounting and tax records | Legal obligation |
We do not sell your data, we do not use it for advertising, and we do not send marketing emails.
Who we share it with
- Hosting: Hostinger, which hosts this website and its database.
- Payments: the payment provider you choose at checkout (for example Stripe for cards, or PayPal), which acts as an independent controller for fraud prevention and its own legal duties.
- Email: the provider of our email service, to send order emails and answer messages.
- Delivery: the postal service or carrier that delivers your parcel (name, address, phone if given), and customs authorities for deliveries outside the UK.
- Authorities: where the law requires it.
International transfers
We are based in the United Kingdom. Some providers process data in the European Economic Area or the United States. Where data leaves the UK or EEA, it is protected by an adequacy decision or by standard contractual clauses (including the UK addendum).
How long we keep it
- Order, payment and refund records: 6 years after the end of the tax year (UK tax rules).
- Accounts: until you ask us to delete the account; orders inside it are kept as above.
- Messages and withdrawal requests: 3 years, then deleted unless needed for a dispute.
- Server logs: up to 30 days.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to its use, and to receive it in a portable format. Email support@delmoriva.shop; we reply within one month. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk, 0303 123 1113) or, if you live in the EU, to the data protection authority of your country — for example the Datatilsynet in Denmark or the data protection authority of your German federal state.
Cookies
We use only cookies and storage that the shop needs to work. See our Cookie Policy.
Children
The shop is not intended for children under 16, and we do not knowingly collect their data.
Changes
If we change this policy we will publish the new version here with a new date.
Last updated: 3 November 2026.