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Shipping & delivery
Where we deliver, delivery costs and times, tracking, and import VAT and duties.
Where we deliver
Every order is packed and sent from the United Kingdom by DELMORIVA, 36 Green Rock Lane, Walsall, WS3 1NG, United Kingdom. We deliver to the countries below. Prices and the delivery cost are shown and charged in the currency of the delivery country.
| Delivery to | Currency | Tracked delivery | Time after dispatch |
|---|---|---|---|
| United Kingdom | GBP | £3.95 | 2–4 working days |
| Euro area: Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Spain | EUR | €8 | 5–9 working days |
| Denmark | DKK | 59 kr. | 5–9 working days |
| Sweden | SEK | 89 kr | 5–10 working days |
| Norway | NOK | 99 kr | 6–12 working days |
| Switzerland | CHF | CHF 9 | 6–12 working days |
| United States | USD | $10 | 7–14 working days |
| Canada | CAD | CA$14 | 8–16 working days |
One delivery charge per order, however many pieces. The exact cost for your order appears in your bag and at checkout before you pay. We do not offer free delivery or express services at the moment.
Dispatch and tracking
- Orders are dispatched within 1–3 working days of payment (Monday to Friday, excluding UK bank holidays).
- Every order is sent with a tracked service. We email you the tracking number when the parcel leaves us.
- Delivery times are estimates from the carrier and can be longer at busy times or when a parcel is held at customs.
Delivery address
- We send orders only to the delivery address given at checkout. Please check it carefully, including the postcode.
- If you need to change the address, email support@delmoriva.shop before the order is dispatched. Once a parcel has left us we cannot redirect it.
- We do not offer collection in person, and we cannot hand parcels to a courier arranged by the customer.
Import VAT, duties and customs fees
We send from the United Kingdom, so deliveries to every other country are imports there.
- EU countries (including Germany and Denmark): import VAT is charged by the destination country on arrival, and duty may apply. These charges are not collected at our checkout; the carrier collects them, often with a handling fee, before delivery.
- Norway and Switzerland: import VAT and a customs handling fee are usually charged on delivery.
- United States: the duty-free allowance for low-value parcels is currently suspended, so duties and fees may be charged on delivery.
- Canada: GST/HST and duty may be charged on delivery.
These charges are set by your country, are not part of our prices and are paid by the recipient. If you refuse to pay them and the parcel comes back to us, we refund the price of the pieces but not the original delivery cost or any return charges deducted by the carrier.
Lost or damaged parcels
If tracking has not moved for 10 working days, or a parcel arrives damaged, email support@delmoriva.shop with your order number. We will open a claim with the carrier and send a replacement or refund you once the parcel is confirmed lost or damaged. Your rights as a consumer are not affected.