Ships from the United Kingdom · Tracked delivery · 14-day right to cancel

United States (US) · USD

Delivering to

Prices are shown and charged in the currency of your delivery country.

Delmoriva
0

Legal

Terms & Conditions

Terms and conditions of sale for the DELMORIVA online shop.

These terms apply to every order placed on delmoriva.shop. Please read them before ordering. Nothing in these terms affects your statutory rights as a consumer.

1. Who we are

This shop is run by DELMORIVA, an individual trading as a sole trader in the United Kingdom, at 36 Green Rock Lane, Walsall, WS3 1NG, United Kingdom. Email support@delmoriva.shop, telephone +44 7857 721530. In these terms “we”, “us” and “our” mean DELMORIVA; “you” means the customer.

2. Who can buy

We sell to consumers for personal use, for delivery to the countries listed on Shipping & delivery. The contract and all communication are in English.

3. The pieces

  • Metal pieces are 18K gold-plated 316L stainless steel. They are plated, not solid gold. Plating is a thin layer that wears over time.
  • Leather pieces are leather with gold-tone buckles and fittings.
  • Photos show the pieces as accurately as we can; colours can look slightly different on screens. Items shown with a piece in photos are not included unless stated.
  • Measurements are given in millimetres or centimetres and can vary slightly between pieces.

4. Prices and currencies

  • Prices are shown and charged in the currency of your delivery country (GBP, EUR, DKK, SEK, NOK, CHF, USD or CAD). Each price is set by us; it is not converted at checkout.
  • The total you pay — pieces plus delivery — is shown before you place your order. No VAT is added at our checkout.
  • For deliveries outside the United Kingdom, import VAT, duties and customs fees may be charged by the destination country on delivery. They are not included in our prices and are paid by the recipient (see Shipping & delivery).
  • If a price is clearly wrong because of an obvious error, we will tell you and you can confirm the order at the correct price or cancel it for a full refund.

5. How the contract is made

You choose pieces, enter your details and press Place order and pay, which is an order with an obligation to pay. We send an email confirming that we have received your order. The contract is made when we send that order confirmation. If we cannot accept an order (for example, a piece is no longer available), we tell you and refund any payment in full. You can correct input errors at any time before pressing the order button. We keep a record of your order; you can see it in the confirmation email and, if you have an account, under Your account.

6. Payment

Payment is taken when you place your order, using one of the methods shown at checkout. Card payments are processed by our payment provider over an encrypted connection; we do not see or store your full card details. The charge appears on your statement as DELMORIVA.

7. Delivery

We dispatch orders within 1–3 working days and send them with tracking. Delivery costs and estimated times are on Shipping & delivery. We deliver only to the address given at checkout. Risk in the pieces passes to you when they are delivered to you or someone you name.

8. Your right to cancel

Consumers can cancel within 14 days of receiving the order without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and, for EU customers, the equivalent law of your country. You can cancel online at Withdraw from contract here, by email or by post. You pay the cost of returning pieces unless they are faulty. We refund the price and the standard delivery cost within 14 days of receiving your cancellation, but may wait until we have the pieces back or proof of sending. Full details and the model cancellation form are on Returns & refunds.

9. Faulty pieces and your legal rights

We must supply pieces that are of satisfactory quality, fit for purpose and as described. If they are not, you have legal rights, including (in the UK) a 30-day right to reject and rights to repair, replacement, a price reduction or a refund, and (in the EU) the legal guarantee of conformity of at least two years. Normal wear of the plating, and damage from accidents or misuse, are not faults. These terms do not limit those rights.

10. No promotions

We do not currently run discount codes, sales or promotions.

11. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We are not responsible for losses that were not foreseeable, or for business losses.

12. Personal data

We use your personal data as described in our Privacy Policy.

13. Complaints and disputes

If you have a problem, please contact us first at support@delmoriva.shop; we will try to resolve it quickly. We are not obliged to and do not take part in dispute resolution proceedings before a consumer arbitration body. You can always take a claim to the courts.

14. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there. If you live in the EU or another country, you keep the protection of the mandatory consumer law of your country of residence, and you can bring proceedings in your own country.

Last updated: 3 November 2026.