Returns & refunds

Your 14-day right to cancel

If you are a consumer, you can cancel your order (withdraw from the contract) within 14 days without giving a reason. The 14 days start on the day you, or someone you name (not the carrier), receive the pieces. If an order arrives in several parcels, they start on the day you receive the last one.

To cancel, tell us clearly before the 14 days are up. The quickest way is our online form, Withdraw from contract here: you confirm in two steps and receive a confirmation by email at once. You can also email support@delmoriva.shop, write to us at the address below, or use the model cancellation form at the end of this page. You do not have to use the model form.

Sending pieces back

• Send the pieces back within 14 days of telling us that you are cancelling.
• Return address: DELMORIVA, 36 Green Rock Lane, Walsall, WS3 1NG, United Kingdom.
• You pay the cost of sending pieces back, unless they are faulty or not what you ordered. Please use a tracked service and keep proof of postage.
• Pack pieces so they cannot be damaged in the post, ideally in the original box or pouch.
• You may handle pieces as you would in a shop to check them. If a piece is returned worn, damaged or with its value reduced by handling beyond that, we may deduct the loss in value from your refund.

Refunds

• We refund the price of the pieces and the standard delivery cost you paid, no later than 14 days after we receive your cancellation.
• We may hold the refund until we have received the pieces back, or until you have shown proof that you sent them, whichever is earlier.
• If you cancel only part of an order, we refund the delivery cost only if the whole order is cancelled.
• Refunds go to the original payment method, in the currency you paid. We do not charge a fee for refunds; your bank may apply its own exchange rate.

Cancelling before dispatch

If your order has not left us yet, email support@delmoriva.shop or use the online form and we will cancel it and refund you in full, usually within 2 working days.

Faulty or wrong pieces

If a piece is faulty, not as described or not what you ordered, email us with your order number and a photo. We cover the cost of sending it back.

• UK customers: under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, and if that fails, a price reduction or refund.
• EU customers: you have the legal guarantee of conformity of at least two years from delivery.

Normal wear of the plated finish over time, and damage from accidents, perfume, chlorine or misuse, are not faults. Nothing on this page affects your statutory rights.

Model cancellation form